Return & Refund Policy
We want you to be happy with your order. Because perfume oils and attar are personal-care products, we can only accept returns in the situations below.
Eligible for return or replacement
- The product arrived broken, leaking or damaged.
- You received the wrong product.
- The product is not as described.
Not eligible
- Opened or used products, unless faulty.
- Change of mind about a scent after opening.
How to request a return
- Contact us as soon as possible after delivery with your order number and photos or a video of the issue.
- We will review and confirm a replacement or refund.
Refunds
Approved refunds are sent using the original payment method or a mobile banking method agreed with you.
Contact: +880 1815-552233 · kholzistreasure@gmail.com